Frequently Asked Questions
Everything you need to know about shopping with Maze Products
What is the standard shipping timeframe for home goods?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
Do you offer a warranty on your furniture and decor?
Yes, all Maze Products come with a 1-year limited warranty covering manufacturing defects. We stand behind the quality and craftsmanship of every item we sell.
What is your return policy if an item doesn't fit my space?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition. Please note that return shipping fees may apply for non-defective items.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern financing options like Affirm and Klarna for larger home purchases.
How do I care for my Maze Products to ensure longevity?
Each product page includes specific care instructions. Generally, we recommend avoiding harsh chemicals and using a soft, damp cloth for cleaning our wooden and metal surfaces.